How do I Track My Order?
Tracking will be sent to you after your purchase via Email. We also have our tracking page at the bottom if you already have your tracking number!
How can I check the status of my order?
There will be an email sent to you, in which you can go back and forth and see the progress. Or you can reach out to us and we can provide the details
How long will it take for my order to arrive?
In stock items usually ship within 1-2 business days. And usually is at your home within 3-5 business days after that. Due to current circumstances, large items can take 2 - 4 weeks or 6 - 12 weeks to ship (saunas, fire places...etc)
I received an item that is different from what I ordered. What should I do?
If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Service team Email firstname.lastname@example.org
We will work to get the package re-shipped and for to get the correct item. We will require a picture of the incorrect product you received.
Do you share any of my personal information with outside companies?
We use third party providers to ship orders and to process credit card transactions. We only provide these companies the appropriate and necessary information. They do not store, share this information in any way.
Is there a warranty available for the items I’m purchasing?
For most of our product there is some sort of warranty. If it isn't clearly provided on the product page then please reach back out to us so we can clarify the warranty.
If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page.
All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.
Can I pick up my order?
Yes, local pick up is available at our storage facility in Maplewood Minnesota.